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Customer Service Specialist (R...
1 minggu yang lalu
Kantor Taman E.3.3 Unit D1 Lantai 2 Jl. Dr. Ide Anak Agung Gde Agung Lot 8.6-8.7 Kawasan Mega Kuningan Jakarta , Kawasan Mega Kuningan Jakarta , Jawa Barat 12950, ID
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Deskripsi pekerjaan :
- We are seeking a dedicated and customer-focused Customer Service Agent (L1) with 1-2 years of experience in live chat support. As part of our dynamic customer service team, you will play a critical role in ensuring our customers have a seamless and positive experience with our products. This role requires strong communication skills, a passion for our products, and a commitment to providing outstanding service.
- Responsibilities
- 1. Customer Interaction: Provide real-time assistance to customers via live chat, addressing inquiries related to product information, order status, returns, and other general concerns.
- 2. Order Processing: Assist Customers with order placement, tracking, and cancellations.
- 3. Problem Resolution: Identify and troubleshoot customer issues, escalating complex cases to higher-level support when necessary.
- 4. Product Knowledge: Maintain up-to-date knowledge of our product range to offer accurate information and recommendations to customers.
- 5. Customer Satisfaction: Ensure high levels of customer satisfaction by providing friendly, empathetic, and efficient service.
- 6. Documentation: Accurately document customer interactions and follow up as needed to ensure resolution.
- 7. Customer Education: Educate Customers on product features, promotions, and usage. Also, provide guidance on self-service options and resources.
- 8. Feedback Collection: Gather and report customer feedback to contribute to continuous improvement in service and product offerings.
- Qualifications
- - Education: Bachelor's degrees in any major.
- - Experience: 1-2 years of experience in a customer service role, specifically handling live chat support.
- - Skills: Excellent written communication skills, ability to multitask, strong problem-solving skills, and a customer-centric mindset.
- - Knowledge: Familiarity with beauty products and industry trends is a plus.
- -Tools: Proficiency in using live chat software and CRM systems is a plus.
- -Willing to follow shifting working setting.
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Location
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PerusahaanJay Ecommerce Indonesia
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Kontak
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Emailjayecommerceindonesia@gmail.com
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Website
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AlamatKantor Taman E.3.3 Unit D1 Lantai 2 Jl. Dr. Ide Anak Agung Gde Agung Lot 8.6-8.7 Kawasan Mega Kuningan Jakarta , Kawasan Mega Kuningan Jakarta , Jawa Barat 12950, ID